User Guide

Login Methods

When a Tenant Administrator logs in to this site for the first time, see Initial Login as a Tenant Administrator. When general users log in to this site for the first time, see Initial Login as a General User.

When previously entered account information is stored in the Web browser, a second or subsequent login attempt will succeed simply by selecting the user's stored account. When account information is not stored in the Web browser, the user needs to enter their account information again.

When the "Save account information in browser" check box is selected, account information is stored in the Web browser.

Note

  • If the "Need Admin Approval" screen appears while attempting to log in, contact an Microsoft Entra ID global administrator for approval

When previous account information is not stored in the Web browser

When the login screen is displayed, you, as an administrator or a general user, must follow the instructions that appear so as to enter your required login information. To do this, follow the login method specified for the tenant to which you belong.

This section explains using the login screen when your tenant ID is set. If you login to another tenant, click [x] next to the tenant ID. And then enter the ID and log in when the ID will be cleared.

1Enter the email address, and then click [Next].

Application screen illustration

2Enter the account information.

Using an email address for logging in

If the login method for your tenant specifies use of "Email Address/Password", use your email address to log in.

Enter your password, and then click [Login].

Application screen illustration

Using user ID for logging in

If the login method for your tenant specifies use of "Tenant ID/User ID/Password", use your User ID to log in.

Enter your Tenant ID, User ID, and password, and then click [Login].

Application screen illustration

Using Microsoft 365 account for logging in

If the login method for your tenant specifies use of "Microsoft 365 account" or "All", use your Microsoft 365 account to log in.

  1. Click [Login].

    Application screen illustration
  2. When the login screen for Microsoft 365 is displayed, follow the instructions that appear for logging in.

Using RICOH kintone plus account for logging in

If the login method for your tenant specifies use of " RICOH kintone plus account" or "All", use your RICOH kintone plus account to log in.

limitation

This feature is only available in the following regions.

  • Japan

  1. Click [Login].

    Application screen illustration
  2. When the login screen for RICOH kintone plus is displayed, follow the instructions that appear for logging in.

Using the SAML-based ID provider account for logging in

If the login method for your tenant specifies "SAML" or "All", use your SAML-linked ID provider account to log in.

  1. Click [Login].

    Application screen illustration
  2. When the login screen for the ID provider is displayed, follow the instructions that appear for logging in.

If any of the login methods are selectable

If the login method for your tenant does not specify use of a specific login method "All", you can switch between the login methods.

Initially, the login screen for password entry is displayed. To switch the login method, click the desired login method to switch to it.

Application screen illustration

If your password is forgotten

Enter a new password, and then use the new password to log in.

1On the Login screen, click [Forgot password?], enter your email address, and then click [Send].

An email that guides you to reset your password will be sent to the email address. Complete the resetting of your password within 12 hours of your email reception.

2Use the URL shown in the received email to access the Reset Password screen, and then reset your password according to the password policies.

For details about the usable characters, see Specifiable Characters for User Information.

If you have forgotten your tenant ID or user ID

1Click [Forgot tenant ID or user ID?] on the login screen, enter your email address, and click [Send].

At the entered email address, you will receive an email containing your tenant ID and user ID.

2Check the tenant ID and user ID, and then log in again through the login screen.

If your password is disabled

Your password will be disabled if one of the following conditions occur. Set a new password and log in with the new password.

  • The existing password violates a password policy since the tenant administrator has changed the password policies.

  • The existing password has expired.

1On the screen for resetting your password via email, enter your email address, and then click [Send].

An email that guides you to reset your password will be sent to the email address. Complete the resetting of your password within 12 hours since you received the email.

2Use the URL shown in the received email to access the Reset Password screen, and then reset your password according to the password policies.

For details about the usable characters, see Specifiable Characters for User Information.